Richard G Thomas, of Beacon Drive, Highweek, Newton Abbot, writes:

It was with some amusement that I read of the proposed expansion of BT's high speed fibre broadband in the Newton Abbot area (MDA last week).

Having moved to a new house in the Highweek area of the town at the end of June, I am still waiting for BT to provide a basic phone line.

The customer care offered by BT is little more than a repeated 48-hourly text message, apologising for the ongoing delay and the promise of a further, similarly unhelpful, update in two days' time.

I realise that I am not alone in this predicament and understand that other homes in the neighbourhood have been waiting many months for a similar service.

The expansion of housing in the highweek/Seale-Hayne area of the town has been planned for many years and I find it unbelievable that BT have failed to upgrade the cable infrastructure to cater for this development and attract the potential new customers available to them.

While the introduction of improved broadband is exciting, I would be more impressed if John Reynolds, BT regional director for the south west, could devote some time to the resolution of more pressing customer needs.MORE LETTERS IN OUR DIGITAL EDITION