The awards, celebrating their 15th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent; over 36,000 surveys were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said: ‘The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients.
‘Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.’
Charlie Bryant, the new managing director ZPG’s Property division addressed the audience: ‘ZPG’s objectives are precisely aligned with those of The ESTAS because we know how demanding consumers are.
‘The ESTAS awards are based on the public votes you receive, so your recognition today is much deserved. Many congratulations to all of this year’s winners and runners-up who have been recognised for the excellent standard of customer service they delivered throughout the year.’
Estate and letting agents were recognised in 25 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Complete are delighted to announce that they were awarded the Silver Award in the South West Category for Letting Agents as voted for by tenants. Lettings manager Emma Foreman was delighted to receive the award, ‘I am so proud of our lettings team here, as this award really proves that we are providing the service that we strive to achieve. It highlights the fact that the service we provide to our tenants is paramount to our business and all of our clients are treated as equal’.
This most recent award adds to Complete Lettings other awards in 2018 including winning a Best Letting Agent Award, rating of Highly Rated at the EA Masters and a further Silver Award in the South West category of The Guild Property Awards.
If you are a tenant looking for your next property, or a landlord looking for a new letting agent, and would like to experience an award-winning service then please contact Complete’s Lettings Centre on 01626 362246 to discuss your property needs.